Technical Support Specialist

Full time, Tallinn

We are looking for a Customer Support Specialist to predict, prevent and solve all customer product issues. You will help identify, and where possible fix, technical problems and provide responses to customer questions from our global client base.

This is a great opportunity to gain exposure into a global FinTech industry, whilst working closely with Sales and Technical teams in ensuring a speedy resolution of all issues. In this role, you will gain experience in all financial and crypto markets and trading technology.

What you'll do:

Key Responsibilities

1. Monitor the health and performance of all platform components.
2. Being the first line contact should Your Bourse clients experience any difficulties.
3. Investigating and troubleshooting potential product problems or misunderstandings.
4. Providing Your Bourse engineering team with consistent and clear information from other parties when problems need to be escalated.
5. Support the QA department by logging bugs and keeping track of their frequency.
6. Extending the internal tools used by non-technical team members to understand/investigate support queries.
7. Writing internal documentation to help answer commonly asked questions.
8. Testing new functionality of the platform when the features are being rolled out.

We're looking for someone with:

Required Skills And Experience

1. University Degree or equivalent work experience
2. Fluent written and spoken English
3. A basic understanding of software development processes.
4. Strong analytical, assessment and problem-solving skills.
5. Self-starter, ability to work with limited supervision, multi-tasker
6. You have a genuine passion for technology
7. Positive attitude even in stressful situations

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Company News

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Your Bourse Announces New FIX API Connectivity for MT4 and MT5 Brokers
November 02, 2021

Your Bourse, a leading technology company for FX and CFD brokers, and recently nominated for Best Connectivity Provider and Best Emerging Fintech Start Up has announced the release of its latest FIX API solutions for MT4/MT5 brokers as part of their Platform-as-a-Service, with unique capabilities that enhance the customer experience and protect profitability.

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Your Bourse and Financial Commission Announces Partnership
August 13, 2021

The Financial Commission today announces a partnership with Your Bourse - a unique and leading Platform-as-a-Service fintech provider for the retail brokerage and institutional marketplace looking to optimise their trading experience and results. With this new partnership, The Financial Commission opens up a new benefit for members when they sign up with Your Bourse.

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Your Bourse launches Client Analysis’ Alerts and Monitoring Dashboards
July 28, 2021

Your Bourse, a leading trade execution technology company, continues to add new features allowing brokers to get more control and insights that minimize risk and protect profits. The recently released features can be accessed by all Your Bourse Platform-as-a-Service clients, as Your Bourse looks to strengthen its position in the market.

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Your Bourse Announces Partnership with FX Blue Labs "Figaro"
May 15, 2021

The partnership brings to the market a unique package for MetaTrader brokers looking to optimise their web and mobile trading experience. Brokers can continue to benefit from the advanced and secure Your Bourse Platform-as-a-Service solution and with the integration of Figaro from FX Blue Labs, brokers now are able to customise their web and mobile trading view.

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Your Bourse Partners with FastMT
April 19, 2021

Your Bourse and FastMT have leveraged their extensive expertise and experience working in the FX/CFDs industry to develop a bespoke and most advanced solution that responds to the needs of an MT4 / MT5 broker and their global client base. 

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Your Bourse Empowers Broker Decision Making
April 15, 2021

Your Bourse, opens access to all their clients to enhanced reporting and real-time risk management capabilities that empower brokers to gain more insights, improve execution and profitability.

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Your Bourse Introduces New Range of Portal Features
February 06, 2021

Your Bourse, a leading trade execution technology company, has announced the release of their most advanced portal to date. The new features on the portal empower brokers to have more control and maximise profitability through customisation of settings and dashboards.

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Your Bourse Announces New Migration Tool for MT4 Brokers
January 11, 2021

Leading forex technology company, Your Bourse, has announced the wider release of its ultimate MetaTrader migration service – Your Bourse MT4 Migrator. With over 15 years of MetaTrader expertise and experience, Your Bourse has now developed the most advanced, secure, and cost-effective tool to migrate users, trades, groups, and symbols from any MT4 server to another one.

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Your Bourse Announces New Hosting Solution for MT4 and MT5 Brokers
December 02, 2020

Leading technology company for FX and CFD brokers, Your Bourse, has announced a new premium infrastructure service – Your Bourse MT4 and MT5 Hosting. Having shaped trading technology since the inception of MetaQuotes and leveraging over 15 years of MetaTrader expertise and experience.

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Alfa Capital Joins Your Bourse Liquidity Network
April 28, 2020

Alfa Capital Holdings (Cyprus) Limited (‘Alfa Capital’), an EU regulated Investment Firm providing, among other, Spot FX to retail brokers, HFTs, Asset managers and other institutional investors, has announced a partnership with Your Bourse, a technology provider for FX, CFD and crypto brokers.

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